Last Updated: 17.10.2024

Welcome to Customice! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make purchases, or interact with us.

By accessing or using our services, you agree to this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information
When you make a purchase or register for an account, we may collect the following:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party services such as PayPal)

1.2 Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages you visit on our site
• Time and date of your visit
• Referring site details

1.3 Cookies and Tracking Technologies
We use cookies and similar technologies (such as Google Analytics) to enhance your browsing experience, analyze traffic, and personalize content. You can choose to disable cookies in your browser settings, but this may affect how you experience our website.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders
• Provide customer support
• Improve our website and products
• Send promotional newsletters about new discounts (you can opt-out at any time)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties to help us provide our services. These include:

• Payment Processors: We use PayPal to process payments securely. Your payment information is processed directly by PayPal and is not stored on our servers.
• Analytics Providers: We use Google Analytics to monitor and analyze website traffic and usage patterns to improve our services.
• Hosting Providers: Our website is hosted on OVHcloud – Brazil Data Center, where your data is securely stored and processed.
• E-commerce Platform: Our store operates on WooCommerce, which facilitates the processing of your orders and manages product listings, cart functionality, and checkout processes.

We may also share your information with legal authorities if required by law or in response to valid legal requests to protect our rights or the safety of others.

4. Data Retention

We retain your personal information for a period of 5 years, or as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations.

5. Your Rights

As a user in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD). You may:

• Access the personal data we have about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Request the portability of your data

To exercise any of these rights, please contact us at [Insert Email Address].

6. Data Security

We use industry-standard measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Hosting and Data Storage

Our website is hosted by OVHcloud in the Brazil Data Center. All data is processed and stored within Brazil under applicable data protection laws.

8. International Transfers

If you are accessing our site from outside Brazil, please note that your information may be transferred to and processed in Brazil or other countries. We take steps to ensure that your data is protected in accordance with this Privacy Policy.

9. Marketing Communications

By providing your email address, you agree to receive promotional newsletters about discounts and special offers from Customice. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email or by contacting us at [Insert Email Address].

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Brazil. Any disputes arising from this Privacy Policy will be resolved in accordance with Brazilian law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Customice
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Insert Contact Address]