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Need help or have questions? Reach out to the Customice team! We're here to assist with orders, customizations, or any inquiries. Let’s make your setup epic!
Frequently asked questions
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Yes, Customice sells customized mice, and you can also send your own mouse for customization.
There are instructions on how to send a new mouse for customization on the website.
The page explains what Mouse Feet are and customization details.
No problem. The price of the feet will be deducted from the price of the signature package. Just contact us after purchase.
Figures are the details that are painted on the mouse, for example: Nickname, Figures, Characters, in short, they are the inserted elements, which differ from the base color of the mouse.
The painting of each figure is done separately.
Of course! Customice created the packages to simplify the ordering process, but we customize exactly the way the customer wants, adding or removing any attribute.
We typically ask for up to 21 days to customize and return the mouse. However, simpler packages like “Effect,” “Basic,” or general maintenance are often completed much faster! This timeframe accounts for high demand and the necessary drying time for the paint. We appreciate your understanding and patience during the process to ensure the highest quality customization.
No, the paint is resistant, but you need to take some care not to scratch the mouse, such as removing rings, for example, or anything that could eventually scratch the surface. Splashing liquids such as water will also not damage the paint, but be careful not to damage the mouse’s electronic components.
In some mouse models that have an illuminated RGB logo, such as those from Razer or Fanatech, for example, it is possible to replace the logo with the image chosen by the customer, while maintaining the lighting.
In Logitech mice, it is not possible to change the lighting, only to paint another image over it containing the lighting.
After customization, every mouse is tested before being sent to the customer. We offer a 3-month warranty for the paint and any mouse parts that have been replaced by Customice, as long as no misuse is found. However, since the mouse will be purchased by the customer, Customice cannot offer a warranty for the other components of the mouse.
Yes. The Customice team are available to provide technical assistance for issues related to paint or parts replaced during customization, but it is necessary to request a quote for the cost and shipping.
No, some specific scroll wheel models do not support the silicone ring. If you have chosen the silicone ring and it is not possible to place it on your mouse, Customice will refund the money for this item.
Cleaning can be done with a damp cloth or alcohol, our paint and varnish are extremely resistant and can be cleaned without worries.
Yes, you can pay for your purchase in up to 6 interest-free installments! Choosing the payment method Paypal via credit card